Catalyst Website Terms & Conditions

Company’s legal name: Catalyst Group Training Limited
Company’s registered number: 10229762
Company’s place of registration: Unit 3, Stirling Works, Love Lane, Cirencester, GL7 1YG
Email address: info@catalyst-pt.co.uk
Tel: 01285 238118

Information published on this website is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages.

Please be aware that Catalyst Personal Training may alter the information on its web site from time to time.

Catalyst Personal Training shall have no liability arising from the use by any party of the information on this web site. Catalyst Personal Training does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. Catalyst Personal Training exclude all liability for contamination or damage caused by any virus or electronic transmission.

Return / Refund Policy

  • Payment for all Group Training sessions must be received prior to the booking of the session to ensure space is reserved.
  • Cancellations within a 6-hour period will not be refunded (any extenuating circumstances will be taken into consideration).
  • Cancellations prior to the 6-hour period will receive a credit towards a future group training session based on availability.

Payment

a. In signing up to this contract you are agreeing to a rolling month-on-month contract for £65.00 for Unlimited Package.
b. Monthly payment will be taken on or the nearest date to which membership started.
d. All prices are subject to change at the discretion of Catalyst Group Training.

Terms & Conditions

a. This contract is a rolling month-on-month contract with no minimum term length.
b. Catalyst Group Training reserve the right to close our facility for up to 14 days each year to complete any maintenance work as required.
c. Catalyst Group Training will do everything possible to prevent session cancelations.
d. This Membership allows you to book and attend an unlimited amount of Group Training Sessions and Barbell Club Sessions.
e. Within this membership you have to adhere to the 6hr Session cancelation policy. If you late cancel for a session more than 3 times in a 1 month period we have the right to suspend your early booking privileges that come with be a member.
f. You must be 16 years old or over.

Cancellation

a. As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel your membership and receive a full refund of any fees paid within 14 days of completing your membership application form. However, as per regulation 36 of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you attend a session within these 14days, you agree that if you subsequently cancel your membership within the 14 day period, you will be refunded any monies paid, less an amount for the membership you have already used. As an example of how this works, if your membership fee is £65 per month and you cancel your membership after 10 days of it commencing (having attend a session on that day) we shall refund you £43.33, keeping £21.66, which represents the membership you had used up to the point of cancellation.
b. If you sign up to a year contract/membership and want to cancel early you will not receive a refund if you are outside the initial 14 day period.
c. Cancelation must be submitted in writing either on email or written letter.

Data Protection Policy

Context and overview

Key details

  • Policy prepared by: Scott Williams.
  • Approved by board / management on: 30/4/18
  • Policy became operational on: 1/5/2018.
  • Next review date: 1/5/2019.

Introduction

Catalyst Personal Training & Catalyst Group Training needs to gather and use certain information about individuals.

These can include customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.

This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards — and to comply with the law.

Why this policy exists

This data protection policy ensures Catalyst Personal Training & Catalyst Group Training:

  • Complies with data protection law and follow good practice
  • Protects the rights of staff, customers and partners
  • Is open about how it stores and processes individuals’ data
  • Protects itself from the risks of a data breach

Data protection law

The Data Protection Act 1998 describes how organisations — including Catalyst Personal Training & Catalyst Group Training — must collect, handle and store personal information.

These rules apply regardless of whether data is stored electronically, on paper or on other materials.

To comply with the law, personal information must be collected and used fairly, stored safely and not disclosed unlawfully.

The Data Protection Act is underpinned by eight important principles. These say that personal data must:

  1. Be processed fairly and lawfully
  2. Be obtained only for specific, lawful purposes
  3. Be adequate, relevant and not excessive
  4. Be accurate and kept up to date
  5. Not be held for any longer than necessary
  6. Processed in accordance with the rights of data subjects
  7. Be protected in appropriate ways
  8. Not be transferred outside the European Economic Area (EEA), unless that country or territory also ensures an adequate level of protection

People, risks and responsibilities

Policy scope

This policy applies to:

  • Catalyst Personal Training
  • Catalyst Group Training
  • All staff of Catalyst Personal Training & Catalyst Group Training
  • All contractors, suppliers and other people working on behalf of Catalyst Personal Training & Catalyst Group Training

It applies to all data that the company holds relating to identifiable individuals, even if that information technically falls outside of the Data Protection Act 1998. This can include:

  • Names of individuals
  • Postal addresses
  • Email addresses
  • Telephone numbers
  • …plus any other information relating to individuals

Data protection risks

This policy helps to protect Catalyst Personal Training & Catalyst Group Training from some very real data security risks, including:

  • Breaches of confidentiality. For instance, information being given out inappropriately.
  • Failing to offer choice. For instance, all individuals should be free to choose how the company uses data relating to them.
  • Reputational damage. For instance, the company could suffer if hackers successfully gained access to sensitive data.

Responsibilities

Everyone who works for or with Catalyst Personal Training & Catalyst Group Training has some responsibility for ensuring data is collected, stored and handled appropriately.

However, these people have key areas of responsibility:

  • The board of directors is ultimately responsible for ensuring that Catalyst Personal Training & Catalyst Group Training meets its legal obligations.
  • The [data protection officers], Scott Williams & Tony Oakley, are responsible for:
    • Keeping the board updated about data protection responsibilities, risks and issues.
    • Reviewing all data protection procedures and related policies, in line with an agreed schedule.
    • Arranging data protection training and advice for the people covered by this policy.
    • Handling data protection questions from staff and anyone else covered by this policy.
    • Dealing with requests from individuals to see the data Catalyst Personal Training & Catalyst Group Training holds about them (also called ‘subject access requests’).
    • Checking and approving any contracts or agreements with third parties that may handle the company’s sensitive data.
  • The [IT managers], Scott Williams & Tony Oakley, are responsible for:
    • Ensuring all systems, services and equipment used for storing data meet acceptable security standards.
    • Performing regular checks and scans to ensure security hardware and software is functioning properly.
    • Evaluating any third-party services the company is considering using to store or process data. For instance, cloud computing services.
  • The [marketing managers], Scott Williams & Tony Oakley, are responsible for:
    • Approving any data protection statements attached to communications such as emails and letters.
    • Addressing any data protection queries from journalists or media outlets like newspapers.
    • Where necessary, working with other staff to ensure marketing initiatives abide by data protection principles.

General staff guidelines

  • The only people able to access data covered by this policy should be those who need it for their work.
  • Data should not be shared informally. When access to confidential information is required, employees can request it from their line managers.
  • Catalyst Personal Training & Catalyst Group Training will provide training to all employees to help them understand their responsibilities when handling data.
  • Employees should keep all data secure, by taking sensible precautions and following the guidelines below.
  • In particular, strong passwords must be used and they should never be shared.
  • Personal data should not be disclosed to unauthorised people, either within the company or externally.
  • Data should be regularly reviewed and updated if it is found to be out of date. If no longer required, it should be deleted and disposed of.
  • Employees should request help from their line manager or the data protection officer if they are unsure about any aspect of data protection.

Data storage

These rules describe how and where data should be safely stored. Questions about storing data safely can be directed to the IT manager or data controller.

When data is stored on paper, it should be kept in a secure place where unauthorised people cannot see it.

These guidelines also apply to data that is usually stored electronically but has been printed out for some reason:

  • When not required, the paper or files should be kept in a locked drawer or filing cabinet.
  • Employees should make sure paper and printouts are not left where unauthorised people could see them, like on a printer or desks.
  • Data printouts should be shredded and disposed of securely when no longer required.

When data is stored electronically, it must be protected from unauthorised access, accidental deletion and malicious hacking attempts:

  • Data should be protected by strong passwords that are changed regularly and never shared between employees.
  • If data is stored on removable media (like a CD or DVD), these should be kept locked away securely when not being used.
  • Data should only be stored on designated drives and servers, and should only be uploaded to an approved cloud computing services.
  • Servers containing personal data should be sited in a secure location, away from general office space.
  • Data should be backed up frequently. Those backups should be tested regularly, in line with the company’s standard backup procedures.
  • Data should never be saved directly to laptops or other mobile devices like tablets or smart phones.
  • All servers and computers containing data should be protected by approved security software and a firewall.

Data use

Personal data is of no value to Catalyst Personal Training & Catalyst Group Training unless the business can make use of it. However, it is when personal data is accessed and used that it can be at the greatest risk of loss, corruption or theft:

  • When working with personal data, employees should ensure the screens of their computers are always locked when left unattended.
  • Personal data should not be shared informally. In particular, it should never be sent by email, as this form of communication is not secure.
  • Data must be encrypted before being transferred electronically.
  • Personal data should never be transferred outside of the European Economic Area.
  • Employees should not save copies of personal data to their own computers. Always access and update the central copy of any data.

Data accuracy

The law requires Catalyst Personal Training & Catalyst Group Training to take reasonable steps to ensure data is kept accurate and up to date.

The more important it is that the personal data is accurate, the greater the effort Catalyst Personal Training & Catalyst Group Training should put into ensuring its accuracy.

It is the responsibility of all employees who work with data to take reasonable steps to ensure it is kept as accurate and up to date as possible.

  • Data will be held in as few places as necessary. Staff should not create any unnecessary additional data sets.
  • Staff should take every opportunity to ensure data is updated. For instance, by confirming a customer’s details when they call.
  • Catalyst Personal Training & Catalyst Group Training will make it easy for data subjects to update the information Catalyst Personal Training & Catalyst Group Training holds about them.
  • Data should be updated as inaccuracies are discovered. For instance, if a customer can no longer be reached on their stored telephone number, it should be removed from the database.
  • It is the marketing manager’s responsibility to ensure marketing databases are checked against industry suppression files every six months.

Subject access requests

All individuals who are the subject of personal data held by Catalyst Personal Training & Catalyst Group Training are entitled to:

  • Ask what information the company holds about them and why.
  • Ask how to gain access to it.
  • Be informed how to keep it up to date.
  • Be informed how the company is meeting its data protection obligations.

If an individual contacts the company requesting this information, this is called a subject access request.

Subject access requests from individuals should be made by email, addressed to the data controller at scott@catalyst-pt.co.uk. The data controller can supply a standard request form, although individuals do not have to use this.

Individuals will be charged £10 per subject access request. The data controller will aim to provide the relevant data within 14 days.

The data controller will always verify the identity of anyone making a subject access request before handing over any information.

Disclosing data for other reasons

In certain circumstances, the Data Protection Act allows personal data to be disclosed to law enforcement agencies without the consent of the data subject.

Under these circumstances, [company name] will disclose requested data. However, the data controller will ensure the request is legitimate, seeking assistance from the board and from the company’s legal advisers where necessary.

Conduct

We expect our members to behave in a considerate manner and will not accept any aggressive behaviour towards other members or our trainers. We reserve the right to refuse admission for members behaving in such a manner.